Nature of the complaint
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Nature of the complaint Natura reclamaţiei 1. We are sorry to have to tell you that the goods arrived in a bad condition. ewre damage in transport. are not suitable for this market. are not according to the samples/in accordance … Read More

Reference
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Reference Referinţă 1. We have today received the boxes/ bales/ sacks/ crates/ parcels referred to ia your advice note of the… 2. With reference to your consignment of…, we regret that… 1. Astăzi am primit cutiile/ baloturile/ sacii/ lăzile/ pachetele … Read More

CANCELATlON OF ORDERS
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CANCELATlON OF ORDERS ANULAREA COMENZILOR 1. We regret the we have to cancel the order contained in our letter of the…/given to your representative on the… 2. As you are unable to execute the above order by…/ As we have … Read More

Inability to fulfil an order
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Inability to fulfil an order Imposibilitatea de a executa o comandă 1. We regret that No… is no longer available. will not be available before the… cannot be delivered within the time specified. is not in stock at present. We … Read More

Apologies and explanations
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Apologies and explanations Scuze şi explicaţii 1. We very much regret that we have been unable to complete your order by the…/deliver more than… 2. We are very sorry about this delay in the delivery of our order. 3. The … Read More

Reminders
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Reminders Notificări 1. The goods we ordered on.… have not yet been received. 2. Our order No… of … which should have been delivered (shipped) on… is now considerably overdue 3. Wo telexed you today: ORDER NO… NOT YET RECEIVED. … Read More

 Offering alternatives
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Offering alternatives  Oferind alternative 1. We have nothing in stock that is sufficiently similar to your pattern. The only alternative we can offer is… 2. We have a very similar… which might suit you and enclose a pattern/illustration/description of it. … Read More

Conditions
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Conditions Condiţii 1. Please delete from the order any items which you cannot supply from stock. 2. Please supply the nearest you have in stock to the enclosed sample. 3. If No… is not available, please send No….instead. 4. The … Read More

Enquiries
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Enquiries Cereri 1. We shall be prepared to order…if you could make them in… deliver them within… weeks. supply them at a cheaper price. 2. We should like to hear what special discount you could grant us for oders over. … Read More

Insurance for confirmation and execution of orders
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Insurance Asigurare 1. As requested, we have arranged insurance and will attach the policy to shipping documents. 2. We have noted that you are covering insurance yourselves. 1.După cum aţi solicitat am aranjat asigurarea şi vom anexa poliţa la documentele … Read More

Invoice for confirmation and execition of orders
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Invoice Factura 1. We enclose our invoice in duplicate/triplicate. 2. The amount has been drawn on you at sight for presentation through the bank…against shipping documents. 3. We enclose our draft upon you at… days after date, and shall be … Read More

Acknowledgement
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Acknowledgement Confirmare 1. Thank you for your Order No…, for which we enclose our official confirmation. 2. We thank you for your Order No… dated… for… 3. We thank you for your letter of.… and for the enclosed order. 4. … Read More

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