Knowledge Management is the set of initiatives, methods and techniques to collect, identify, analyze, organize, store, and share knowledge between members of organizations, in particular the knowledge created by the company itself (eg, marketing, research and development) or acquired from outside (eg business intelligence) to achieve the goal.
It is also a management method for the knowledge society (Charles Savage, Peter Drucker).
Members of an organization should not be limited to the consumption of raw information. After verifying the information (sources, origins), they must ensure the use of these, which means interpretation, structuring, capitalization and sharing of knowledge.
In this context, information systems are central to any strategy for knowledge management. The development policy overhaul of knowledge management is put in parallel with the new trend of architecture of information systems: the service-oriented architecture (SOA).
This term should be distinguished from the term knowledge engineering, which refers to the engineering of intelligent systems incorporating a lot of knowledge such as Expert Systems.
Knowledge management is at the crossroads of different disciplines such as:
- Organizational theory;
- Cognitive sciences;
- Social sciences;
- Information science and communication;
Content management is one of the other sites of knowledge engineering. It aims to:
- organize taxonomies and thesauri or other classification schemes based on baseline data,
- unify the different content management systems,
- check the quality and safety data,
- check the security of information handled by the major players in business (especially business intelligence teams)
- optimize Internet access to Web resources.
The use of metadata, constituent element of interoperability between applications, facilitates the implementation of site content management. Metadata allow the structuring of taxonomies.
Translated and adapted from Wikipedia under GNU Free Documentation License.