Information technology
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Information technology (IT), as defined by the Information Technology Association of America (ITAA), is “the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware.”[1] IT deals with the use of electronic computers … Read More

Telemarketing
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 Telemarket Office Early History Telemarketing is a registered trademark owned by Nadji Tehrani who founded TeleMarketing Magazine in 1982. Prior to that, the term was used extensively in Bell System communications relating to new uses for the outbound (WATS) and … Read More

The digital Europe – i2010 Initiative
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Preparing Europe’s digital future i2010 Mid-Term Review {SEC(2008) 470} INTRODUCTION Information and Communication Technologies (ICTs) continue to be a major driver of economic and social modernisation. Today, businesses in the EU devote 20% of investment to ICTs, and the sector … Read More